Refund policy

We offer a 30-day return policy: you have 30 days after your order is delivered to request a return.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging, with proof of purchase.

How to start a return
Email hello@shopfurhaven.com with your order number and the reason for your return. If your return is approved, we'll reply with the return address and step-by-step instructions. Items sent back without an approved return request can't be accepted.

Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us as soon as possible with your order number and a photo of the issue, and we'll make it right with a replacement or a full refund at no cost to you.

Return shipping
For change-of-mind returns, return shipping is the customer's responsibility and is non-refundable. If the return is due to our error (a damaged, defective or incorrect item), we cover it.

Non-returnable items
Gift cards, items marked final sale, and items that have been used can't be returned unless they arrived damaged or defective.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days; your bank or card provider may take a few extra days to post it. If more than 15 business days have passed since your refund was approved, contact us at hello@shopfurhaven.com.